Not resolved
3.5
Details
Customer service
Staff
0 comments

I called Dave Smith to see if a Jeep Cherokee was still for sale at was a 2017 Jeep Cherokee they said yes it was still there so I proceeded to drive up and see the Jeep when I got there the sales person said they couldn't find it and that they looked around so they decided to side like something different well this happen about 3 or 4 times I yeah I'll take that one you know show it to me well I didn't get to see or test drive one until I was driving home from Dave Smith they kept switching it up switching it up and I didn't even get to test drive the vehicle I should have known better that this was a bait-and-switch well I had already bought the vehicle without seeing it test-driving it or doing anything I am very dissatisfied with the performance of Dave Smith they lied to me they said after being there all day as there for 8 plus hours that they were going to give me for free oil changes courtesy of Jeep well when I decided to get my first oil change nobody knew anything about it they did not keep their promise nobody knew anything take my advice stay away from Dave Smith all they do is bait and switch and tell you get tired and just buy whatever they put out in front of you not very happy

Reason of review: Poor customer service.

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