Ezekial Rjg

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Verified Reviewer
| map-marker Sedgwick, Kansas

*** service after car purchase

After 4 calls with messages and 3 texts i havent got a response from Oliver. I dont even have 1 picture of the car so I can order seat covers.

AJ in accessories is a jewel. Helpful and responsive.

I will no longer deal with Oliver. 80K + and he wont even let me know what my trade ins worth

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User's recommendation: Deal with anybody but Oliver

Michael H Exm

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Verified Reviewer
| map-marker Sequim, Washington

Keeping the Downpayment

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I gave a $500 down payment for a truck they couldn't deliver. It's been nearly a year and no response.

For me now they just took my money and now ignored me. Thanks Murphey! I've purchased two vehicles in the past from Dave Smith, and I was happy...

Now I got robbed! And I'm being ghosted from my sales rep.

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User's recommendation: Beware!

1 comment
Hoa Nfj

My brother married Tonya who is Dave Smith's daughter bless his heart great guy he passed a few yrs ago. I have never known anyone named Murphy especially a salesman I have always known Tonya to be the only one selling vehicles since her dad passed.

Resolved
Jim W Pyz

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Verified Reviewer
| map-marker Portland, Oregon

Resolved: Won’t talk to me about an employee who lied to me about an extended warranty and they kept $1372.00 I paid for the extended warranty

Updated by user Aug 08, 2024

Company fixed the issue and I have been provided with apology. People kept leaving for other jobs and wouldn’t let them know about my situation but they found all the extended warranty contracts and sent them to me thanks for your help

Original review Jul 10, 2024

I bought a new truck from Dave Smith Motors in August of 2023. I had a 100,000-mile warranty with an unlimited timeframe.

I called them in 2024 to upgrade to a 150,000 warranty with no timeframe. Now, they won't honor it and took $1372.00 for the cost on my Mastercard. They won't even return my calls to discuss this matter. I live over 700 miles away and I can't believe they are treating me like this.

I've bought several vehicles from them over the years. I will never go back and I wouldn't recommend them ever again.

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User's recommendation: Never do business with them buy local

Ron H Qrm

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Verified Reviewer
| map-marker Kellogg, Idaho

Dave smith rip me off for $2000

Dave Smith Motors - Dave smith rip me off for $2000

After buying a 2018 Dodge 2500 truck, the finance department pushed a $2000 maintenance agreement that I would receive back. After fighting for a year of the use some BS fine print that said I had waited too long to apply and told me I wasnt getting the money back.

What a bunch of *** rip offs, Ill never do any business with them again and I will tell all my friends how they ripped me off. Ron Howard Friday Harbor Washington

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Loss:
$2000
Pros:
  • Will try to screw you
Cons:
  • Are crooks

Preferred solution: Full refund

Richard S Gvp

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Verified Reviewer

Cant get answers

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JD Deno is the most incompetent salesman I have ever worked with, and I have bought over a dozen new truck in my life. ZERO customer service.

They won't give me any updates or answers on my truck which was ordered 6 moths ago, when I was told it would take 6-8 weeks. It is supposedly sitting in a lot in Michigan for over 4 months waiting on a chip. GMC.com is just as useless as the dealer and wont even give me the name of their CES.

This will be the one and only vehicle I will buy from Dave Smith ever. JD Deno has ensured that.

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Cons:
  • Managers ignore calls and emails
  • Lack of follow through
  • Bad choice of people to represent their company

Preferred solution: Deliver product or service ordered

User's recommendation: Find a dealer who knows Customer Service

Laura F Kas

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Verified Reviewer
| map-marker Ritzville, Washington

VERY DISAPPOINTED

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I purchased a 2014 Jeep Wrangler Sport from Dave Smith Motors on September 3, 2021. I have purchased vehicles from them before and have never had any issues or complaints, and that's why I choose to purchase from them again.

Only 2 months and 14 days after purchasing, I went in to have the oil changed as it was due from when Dave Smith Motors last had it done. I was told the oil change could not be performed since the oil filter housing is cracked. Which means when Dave Smith Motors had this vehicle they either ignored this issue while they performed their very detailed inspection or when they had the oil changed by one of their technicians, that technician torqued the housing filter too hard and it cracked the seal itself and did not report it to his/her supervisor. I called Dave Smith Motors and talked to their management and all he could say was" That is why we push the extended warranty is for such cases as this".

So you can get more money out of me by extorting your customers by causing damage to a vehicle than selling it...that is not right. I am very disappointed and ashamed in Dave Smith Motors for at least offering to helping with a partial cost of this $860.00 repair that they caused or knew about

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Loss:
$860
Pros:
  • Good selection of cars
Cons:
  • How they offered no help in resolving the mechanical issue

Preferred solution: Let the company propose a solution

User's recommendation: ALWAYS MAKE SURE YOU GET THE VEHICLE INSPECTED BY A MECHANIC OF YOUR CHOICE BEFORE BUYING

Donald I Ucz

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Verified Reviewer
| map-marker Arlee, Montana

Company not very organized or honest?

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Customer service second to everyone is a good analogy. I contacted them about a 2021 or 2022 chevy spark.

they say they can pre order. Then they never call about pre order. But i do get too many salespeople to mention trying to sell me used sparks at very high prices. I also stated I only want a spark ls or LT , stick preferred.

I am asked If i would like a "jeep" a 40 k car?

maybe a Silverado? lol

I asked for a new spark. I also know what msrp is on sparks. I was quoted a higher price on a 2015 spark then what i paid for my 2015 spark new 6 years ago.

They then tell me they have the lowest prices in the nation.

One person told me i would still have to pay tax, even though i live in Montana.

Cmon man, Im 67 years of age. I am not going to buy what I do not want

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Preferred solution: none

User's recommendation: be prepared for double talk

Richard L Ttm

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Verified Reviewer
| map-marker Vancouver, Washington

Unable to contact Jessica wall in customer service to cancel extended warranty.

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Called three times and e-mailed with no reply. Tried to use the chat service to contact Jessica Wall.

No response.

I did get two call backs from salesmen trying to sell new cars. Typical push to buy and forgotten after you buy from Dave Smith

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Preferred solution: Would like a response from Jessica Wall to cancel my extended warranty

User's recommendation: Never

Anonymous
map-marker Bellingham, Washington

Customer service

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I have been waiting 3 weeks to hear from at least 5 messages from 3 sales reps. Apparently their phones only work one way. I will never again purchase from their dealership.

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User's recommendation: don't waste your time

Stephen R Pdc

HORRIBLE service

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Dave Smith Motors - HORRIBLE service

bought a 91K Ram Limited 3500 - pathetic service - zero communication - truck was delivered dirty and with 1/4 tank of gas - RUN from this dealership

View full review
Loss:
$75
Pros:
  • Good selection of cars
Cons:
  • Horrible customer service
  • Lack of follow through
  • Lack of communication

User's recommendation: RUN away

Paul A Qxa

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Verified Reviewer

Warn people about the dealership

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I found a truck I wanted online. Called to buy and I couldn't believe how hard it was to get all the info and the total cost.

took almost 30 days to complete the deal. Since out of state I had it shipped. When It got here the hard cover for the bed was placed inside with no mounting hardware. Was told there was a recall and don't know when the parts are coming in.

I would have bought it closer to me. That was one of the packages I wanted in a truck and they were the only ones with it in stock. Was told not to use it until fixed which has no eta. Sherry Quick there customer service manager called me and they were willing to buy me a new aftermarket bed cover so I can use my truck for work the reason I bought it.

Well they said the parts were in stock so I wasted 2 days dropping my truck off at my local Chevy dealer. Well the parts for my truck are still on back order and no eta. been trying to contact Dave Smith Motors for two weeks. Guess what , Sherry Quick there customer service manager won't return my phone calls now.

left 3 messages over 2 weeks and she won't call me back.

NEVER will buy a truck from them again. That's what happens when you don't buy local and they really don't care about customer service.

View full review
Loss:
$774
Cons:
  • Poor customer service
  • Lack of follow up

Preferred solution: get me the bed cover that was promised.

User's recommendation: Buy local

Mike B Jsz

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Verified Reviewer

Knowingly sold me a truck with blown head gasket

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I found a 1 ton Ram dually 4 x 4 at Dave Smith motors in Kellogg Idaho. I spent two weeks making arrangements to drive or fly from the Olympic Peninsula to look at and or buy this truck.

I ended up renting a car and driving over because of the virus. I was invested enough that I bought a gooseneck trailer, Making it possible to use the 1 ton Dually to also bring back a half ton ram truck. I arrived to find the subject truck with airbag lights engine lights oil leaks antifreeze leaks etc. I should’ve left.

I had already purchased a gooseneck trailer and had it delivered there and it was going to create a lot of problems if I did not find a way to negotiate a warranty to protect me in the event of a major problem. I pointed out the problems with the truck and it was sent to the service center. Meanwhile I spent all day waiting around for this list of issues to be corrected. The service center did a pressure test, or so they said, and claimed that there was no anti-freeze leak but they changed a thermostat.

I said I would take the truck as long as pre-existing conditions were taken care of if there was a problem. I went to the financing department and was then told that I could not buy a warranty because the truck had been deleted . I didn’t even know what deleted meant and I had not been told about this before I left to make a 490 mile drive. The Management?

discounted the truck a couple thousand dollars because I was not able to buy a warranty. I was still led to believe that pre-existing conditions would be taken care of. That only makes sense. I headed back west and the truck started leaking immediately out of the head gasket at the front of the engine.

I made it within 10 miles Of home before the leak became so bad I had to get friends to help get the 2 trucks and trailer home. The whole time I was headed west with problems I was texting with the dealership and they kept telling me that if I got stuck to call them they would handle it, that they had my back, not to worry, and a whole long list of other assurances that I’d be taking care of. The truck was taken to the local ram dealership where it was confirmed that the head gasket was blown and would need to be replaced plus have the head shaved. Dave Smith motors refused to take care of the airbag sensor that they had already agreed to fix, They refused to take care of the oil leak, and more than anything and worst of all they refuse to step up to the plate as promised and pay for the head gasket to be replaced.

So I now have a $20,000 loan to pay on and a dead truck in the yard needing $2500 worth of repair and all of a sudden Dave Smith motors is nowhere to be found won’t return my calls. I am a disabled veteran living on a stupidly small fixed income and cannot afford to fix this lemon. Dave Smith Motors is doing me dirty.

They assuerd me that pre-existing conditions could be fixed at my local dealer. Now they say if I don’t have it in writing I am out of luck.

One word: CHEESEBALL.

Ok, maybe that’s 2 words...

I will update this review should DSM decide to do the right thing as promised.

View full review
Loss:
$2700
Pros:
  • Price
Cons:
  • Misrepresentation
  • Being lied too

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t!!!!

Anonymous
map-marker Idaho Falls, Idaho

No che co around

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What a fiasco I would not recommend buying a truck from Dave Smith drove 7 hours deal already made get up there salesperson States be about half an hour paperwork wrong 6 hours later finally signing paperwork not treated well a state customer service is their number one well it's not everybody around us were skinning free hats free coffee mugs free floor mat everything we weren't offered 1 thing I would not recommend buying from them

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Richard N Uez
map-marker Kellogg, Idaho

Shifty salesmen

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I traded in my 2007 Ram for a 2018 Ram. The salesmans name was Pete.

At first he seemed ok, then I caught him in a couple of lies. And then the next time we talked, he tried to give me $2000 dollars less than the first offer On my trade in, (stating he lost my paper work, when I called him on it, he all the sudden found it.) then I ordered leather on the seats, and the whole team screwed all that up. The highs and lows they put me through made me cancel my order and ask for my down payment back, and to stop everything. Then after several phone calls, starting with the manager, then the guy in charge of upholstering the seats, and back to the salesman Pete, they made several promises, ( LATER TO BE BROKEN.)I agreed to go ahead and go through with the deal.

This was the second vehicle I bought from them, it was by far the worst vehicle buying experience of my life.

Im writing this to warn new buyers. Because if these are the type of people Dave Smith Motors wishes to employ, buyer beware.

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Cons:
  • Bad choice of people to represent their company
Reason of review:
Poor customer service
Anonymous

Be very careful buying used cars here they will just clear the codes and send you on your way

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my son was looking for a new used car went to Dave Smith auto met a salesman named Mike found one they liked called me said check engine light was on I told him not to buy it MIke said he would fix it said he ran the code and it was just the air flow censor. so they decided to go ahead and get the car after being there for quite sometime my son and his wife and their brand new baby were all pretty tired by then.

THEN Mike tells them he "accidently" cleared the code but it was alright because if anything went wrong they could bring it back and they would fix it, so they signed the papers yes there was a verbal agreement, but these kids live 6 1/2 hours away and are trying to move to phoenix Arizona with is another 13HRS away well the check engine light came back on and it's going to be over $1,000 to fix they refuse to let anyone else fix because they supposedly are the only ones smart enough to do this refuse to let another dealership do the work. I tried to talk to them after getting the run around on their phone system and being transferred , and calling different numbers finally talked to mike who seems like a typical used car salesman said he would have a manager call me still haven't heard from anyone.

oh and be careful when they tell you that you should finance through them we wanted to just pay cash for the car and have my son make the payments to us mike tried to pressure them not to do that. the real reason why is because they get a commission on that also

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2 comments
Wyatt Gew

oh and be careful when they tell you that you should finance through them we wanted to just pay cash for the car and have my son make the payments to us mike tried to pressure them not to do that. the real reason why is because they get a commission on that also

Wyatt Gew
reply icon Replying to comment of Wyatt Gew

I do not even know how I ended up here, but I believed this post used to be good. I don't understand who you're but definitely you are going to a famous blogger ...

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Anonymous
map-marker Thompson Falls, Montana

Run they LIe and pull some Big scams period.

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Do not trust what they say trust me! I totally caught them in several lies today and when I questioned them about the lies they got super mad when confronted about it. Do not trust what they say its gonna be a lie I bet.

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1 comment
Guest

Went through the same thing

About

Related Companies

RFJ Auto Partners, Dave Smith Of Coeur dAlene, Vernon Auto Group, Academy Chrysler Dodge Jeep Ram, Dave Smith Maserati

Summary

Before Saturn there was Dave Smith Motors. In the early 80's Dave Smith developed the one pricing system. At the present time, the company is considered to be the leader in the industry. It is ranked number one in Dodge Charger Club. The company has outstanding 5 Star achievements in both sales and service. Financing services at the company are available by phone or mail.

Dave Smith Motors also operates airport shuttle. The corporate office of the company is based in Kellogg, ID. The company offers new and pre-owned vehicles, as well as parts, accessories and auto services. The company offers a wide range of vehicle makes and models.

Dave Smith Motors reviews and complaints

Dave Smith Motors is ranked 583 out of 3251 in Dealers category

Area Served

USA

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