Dave Smith Motors Reviews

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New Reviewer
I found a truck I wanted online. Called to buy and I couldn't believe how hard it was to get all the info and the total cost. took almost 30 days to complete the deal. Since out of state I had it shipped. When It got here the hard cover for the bed was placed inside...
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ID
#2057620 Review #2057620 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Lack of follow up
Loss
$774
Preferred solution
get me the bed cover that was promised.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unable to contact Jessica wall in customer service to cancel extended warranty.

Called three times and e-mailed with no reply. Tried to use the chat service to contact Jessica Wall. No response. I did get two call backs from salesmen trying to sell new cars. Typical push to buy and forgotten after you buy from Dave Smith

User's recommendation: Never.

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ID
#2522165 Review #2522165 is a subjective opinion of poster.
Location
Vancouver, Washington
Preferred solution
Would like a response from Jessica Wall to cancel my extended warranty

Customer service

I have been waiting 3 weeks to hear from at least 5 messages from 3 sales reps. Apparently their phones only work one way. I will never again purchase from their dealership.

User's recommendation: don't waste your time.

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ID
#2386997 Review #2386997 is a subjective opinion of poster.
Location
Bellingham, Washington
New Reviewer

HORRIBLE service

Dave Smith Motors - HORRIBLE service
bought a 91K Ram Limited 3500 - pathetic service - zero communication - truck was delivered dirty and with 1/4 tank of gas - RUN from this dealership

User's recommendation: RUN away.

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ID
#2024577 Review #2024577 is a subjective opinion of poster.
Service
Dave Smith Motors Customer Care
Pros
  • Good selection of cars
Cons
  • Lack of follow through
  • Horrible customer service
  • Lack of communication
Loss
$75

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Knowingly sold me a truck with blown head gasket

I found a 1 ton Ram dually 4 x 4 at Dave Smith motors in Kellogg Idaho. I spent two weeks making arrangements to drive or fly from the Olympic Peninsula to look at and or buy this truck. I ended up renting a car and driving over because of the virus. I was invested enough that I bought a gooseneck trailer, Making it possible to use the 1 ton Dually to also bring back a half ton ram truck. I arrived to find the subject truck with airbag lights engine lights oil leaks antifreeze leaks etc. I should’ve left. I had already purchased a gooseneck trailer and had it delivered there and it was going to create a lot of problems if I did not find a way to negotiate a warranty to protect me in the event of a major problem. I pointed out the problems with the truck and it was sent to the service center. Meanwhile I spent all day waiting around for this list of issues to be corrected. The service center did a pressure test, or so they said, and claimed that there was no anti-freeze leak but they changed a thermostat. I said I would take the truck as long as pre-existing conditions were taken care of if there was a problem. I went to the financing department and was then told that I could not buy a warranty because the truck had been deleted . I didn’t even know what deleted meant and I had not been told about this before I left to make a 490 mile drive. The Management? discounted the truck a couple thousand dollars because I was not able to buy a warranty. I was still led to believe that pre-existing conditions would be taken care of. That only makes sense. I headed back west and the truck started leaking immediately out of the head gasket at the front of the engine. I made it within 10 miles Of home before the leak became so bad I had to get friends to help get the 2 trucks and trailer home. The whole time I was headed west with problems I was texting with the dealership and they kept telling me that if I got stuck to call them they would handle it, that they had my back, not to worry, and a whole long list of other assurances that I’d be taking care of. The truck was taken to the local ram dealership where it was confirmed that the head gasket was blown and would need to be replaced plus have the head shaved. Dave Smith motors refused to take care of the airbag sensor that they had already agreed to fix, They refused to take care of the oil leak, and more than anything and worst of all they refuse to step up to the plate as promised and pay for the head gasket to be replaced. So I now have a $20,000 loan to pay on and a dead truck in the yard needing $2500 worth of repair and all of a sudden Dave Smith motors is nowhere to be found won’t return my calls. I am a disabled veteran living on a stupidly small fixed income and cannot afford to fix this lemon. Dave Smith Motors is doing me dirty. They assuerd me that pre-existing conditions could be fixed at my local dealer. Now they say if I don’t have it in writing I am out of luck. One word: CHEESEBALL. Ok, maybe that’s 2 words... I will update this review should DSM decide to do the right thing as promised.

User's recommendation: Don’t!!!!

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ID
#1852114 Review #1852114 is a subjective opinion of poster.
Service
Dave Smith Motors Sales Manager
Pros
  • Price
Cons
  • Misrepresentation
  • Being lied too
Loss
$2700
Preferred solution
Deliver product or service ordered

No che co around

What a fiasco I would not recommend buying a truck from Dave Smith drove 7 hours deal already made get up there salesperson States be about half an hour paperwork wrong 6 hours later finally signing paperwork not treated well a state customer service is their number one well it's not everybody around us were skinning free hats free coffee mugs free floor mat everything we weren't offered 1 thing I would not recommend buying from them
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ID
#1809088 Review #1809088 is a subjective opinion of poster.
Location
Idaho Falls, Idaho
New Reviewer

Shifty salesmen

I traded in my 2007 Ram for a 2018 Ram. The salesmans name was Pete. At first he seemed ok, then I caught him in a couple of lies. And then the next time we talked, he tried to give me $2000 dollars less than the first offer On my trade in, (stating he lost my paper work, when I called him on it, he all the sudden found it.) then I ordered leather on the seats, and the whole team screwed all that up. The highs and lows they put me through made me cancel my order and ask for my down payment back, and to stop everything. Then after several phone calls, starting with the manager, then the guy in charge of upholstering the seats, and back to the salesman Pete, they made several promises, ( LATER TO BE BROKEN.)I agreed to go ahead and go through with the deal. This was the second vehicle I bought from them, it was by far the worst vehicle buying experience of my life. Im writing this to warn new buyers. Because if these are the type of people Dave Smith Motors wishes to employ, buyer beware.
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ID
#1744793 Review #1744793 is a subjective opinion of poster.
Location
Kellogg, Idaho
Service
Dave Smith Motors Sales Representative
Cons
  • Bad choice of people to represent their company
Reason of review
Poor customer service

Be very careful buying used cars here they will just clear the codes and send you on your way

my son was looking for a new used car went to Dave Smith auto met a salesman named Mike found one they liked called me said check engine light was on I told him not to buy it MIke said he would fix it said he ran the code and it was just the air flow censor. so they decided to go ahead and get the car after being there for quite sometime my son and his wife and their brand new baby were all pretty tired by then. THEN Mike tells them he "accidently" cleared the code but it was alright because if anything went wrong they could bring it back and they would fix it, so they signed the papers yes there was a verbal agreement, but these kids live 6 1/2 hours away and are trying to move to phoenix Arizona with is another 13HRS away well the check engine light came back on and it's going to be over $1,000 to fix they refuse to let anyone else fix because they supposedly are the only ones smart enough to do this refuse to let another dealership do the work. I tried to talk to them after getting the run around on their phone system and being transferred , and calling different numbers finally talked to mike who seems like a typical used car salesman said he would have a manager call me still haven't heard from anyone. oh and be careful when they tell you that you should finance through them we wanted to just pay cash for the car and have my son make the payments to us mike tried to pressure them not to do that. the real reason why is because they get a commission on that also
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2 comments
#1834920

oh and be careful when they tell you that you should finance through them we wanted to just pay cash for the car and have my son make the payments to us mike tried to pressure them not to do that. the real reason why is because they get a commission on that also

#1834921
@Wyatt

I do not even know how I ended up here, but I believed this post used to be good. I don't understand who you're but definitely you are going to a famous blogger ...

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ID
#1723881 Review #1723881 is a subjective opinion of poster.

Run they LIe and pull some Big scams period.

Do not trust what they say trust me! I totally caught them in several lies today and when I questioned them about the lies they got super mad when confronted about it. Do not trust what they say its gonna be a lie I bet.
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1 comment
#1825718

Went through the same thing

ID
#1721489 Review #1721489 is a subjective opinion of poster.
Location
Thompson Falls, Montana
Service
Dave Smith Motors Sales Representative

LIED ABOUT PAYOFF AND TRIED TO COLLECT AFTER.

The attorney general is already on the case. We traded in our jeep, and gave an accurate payoff. They wanted more money after the deal was done, After they had broken other promises. they don't give their real names. Human garbage.
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ID
#1683805 Review #1683805 is a subjective opinion of poster.
Location
Kellogg, Idaho
Pros
  • Lots of selection
Cons
  • Bait and switch
Reason of review
Not as described/ advertised
Loss
$1100
Preferred solution
Price reduction
New Reviewer

Bought a GMC Seirra Denail from Brent Smith...

...and have had a two month nightmare. Finally took delivery from Alaska Marine Highway this morning paying $800 more than quoted by Brent Smith for shipping. The GMC floor mats I paid extra for are also missing. They are not in the truck. Tom P. from Finance is yet to provide me with any paperwork. I have no paperwork and no floor mats. That's just for starters of the two month nightmare. At this point I would simply like my floor mats and paperwork. Dan Larson 3252 Tongass Blvd Juneau, AK 99801 402-540-****
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ID
#1667998 Review #1667998 is a subjective opinion of poster.
Location
Anchorage, Alaska
Reason of review
Problem with delivery
Loss
$1500
Preferred solution
Deliver product or service ordered
New Reviewer

This could possibly be the last time we buy from Dave Smith

Bought a 2019 Jeep around June 30 2019, had a problem on the way home (check engine) turned around went back. Spent the night they paid for hotel and dinner. Finally after robbing the part off another Jeep, I finally made it home. Mind you I’ve bought around six Rams and jeeps from them. Never had and problems before, Drove for two days went to Hawaii for a week, got home drove for 4 days flew to Georgia for sons basic training Graduation. Got home drive for two days an the instrument cluster in dash went out. Part was back ordered until 9/4. Needless to say it still sitting in the shop waiting for the part. We are going on 7 weeks it’s been there. I’ve called Dave Smith several times I’ve called Chrysler several times nobody seems to think this is a problem. No call backs no emails just a lot of hurry up and waiting but keep making those payments and insurance payments. I didn’t want to put this out there but I’m at my wits end here and not sure what to do. Chrysler has made a claim but hasn’t called or notified me of anything. Helpless in Oregon
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ID
#1667209 Review #1667209 is a subjective opinion of poster.
Service
Dave Smith Motors Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund

Very disappointed

I checked into a vehicle for sale at the lot. Swany returned my email to tell me the vehicle was sold and the new owner was going to come pick it up the next day. Several days later I found the same vehicle for sale on the site so I connected with "emily" the online correspondent. "Emily" responded with several statements that appeared to push me into giving up my name, location and contact email. I only gave my email address and left it at that. The next day I received a series of emails asking whether I'd had a proper response to my inquiry... Since they failed to respond to my specific question as to the availability of this particular vehicle I didn't respond. A week later I found the exact vehicle on the Dave Smith website. I again connected with "Emily" and asked if the vehicle was still available. "Emily" responded with the exact verbiage as experienced before. I challenged this response to which I was assured she was a real person and her name was Emily. As I continued I found the exact response as before with a request for my contact information.... seriously... This is what's called a bait and switch... advertise a vehicle for sale just to find it's sold, but... No thanks...
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ID
#1652462 Review #1652462 is a subjective opinion of poster.
Location
Vancouver, Washington
Service
Dave Smith Motors Sales Representative
New Reviewer

Awful experience

First of all, my partner and I went in to look at vehicles. One of the salesmen, Kyle Galaz, kept staring at my partner. She felt extremely uncomfortable.He had a sleezy smile at her and being flirtatious with her. When we got up to go out, he brushed up against her backside with his front side, completely inappropriate and full on sexual harassment. Be aware. This is very wrong. Their vehicles are overpriced and they try to upsell you on everything. This is wrong but still not as wrong as the sexual harassment we faced. Go elsewhere. We finally did.
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ID
#1645012 Review #1645012 is a subjective opinion of poster.
Location
Coeur D Alene, Idaho
Service
Dave Smith Motors Sales Representative
Cons
  • Sexual harassment
  • Bait and switch
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Rich in sales horrible representation

I have bought a couple cars at dave smith with minimal issues. When i bought bwfore with nancy herold the experience was amazing. I love her. This time however i brought my 18 year old daughter in to get her first new or really new used car. Long story short she found a car that she liked did all the financing on June 8th walked out with a car and signed paperwork. She did have a trade-in that needed to be paid off through a bank she was five days from the due date on her car payment but was told as long as they paid it off within the 10-day. Off that she would be fine needless to say 20 days after the car was bought the loan was still not paid off on the trade we've been called Dave Smith who told us that the financing did not go through on her first car and that they were trying to figure out how to get her different financing it took us calling to figure this out. Now with my daughter's car payment late and almost 30 days late I called numerous times to figure out what was going on was given the runaround for days then finally went in and signed with a new bank assured by Rich that this was going to be a way better deal than the last time there would be no issues I would be there in my referral bonus for bringing her in there and that everything was completely done 10 days after this I had to call again and figure out where the trade money was after the run around for a few days I decided to go in there and personally pick up a check I was told that I had one hour to get in there to get the check before they closed or they wouldn't know what was going to happen with it mean while Rich was getting very angry already that the situation. Thankfully I thought everything was over until my referral fee never came I called for a week straight asking for somebody to call me back to tell me where the referral fee was nobody would call back my husband and daughter decided to go into Dave Smith was told that there was a mistake and that they could come pick up the check the next day the next day we called spoke with Rich who then got irritated that we were calling to figure out what was going on told us he would call us back. An hour later after no call we decided to call him who the receptionist said he was busy I said I would hold until I could talk to him and then finally put me through because he wasn't busy he picked up the phone decided to get angry at the whole situation even though it was not my fault it was his fault and pretty much told me that it was free money to me so well we will see if the check actually comes.
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ID
#1600532 Review #1600532 is a subjective opinion of poster.
Location
Coeur D Alene, Idaho
Pros
  • Jerry was amazing
Cons
  • Responsibility to customer finances
  • Rich was horible lied and belittled
  • Managers ignore calls and emails
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Google owner reply B. s. scam artists literally

Update by user Jul 19, 2019

my review will have a huge impact on your reviews and future sales I promise I'm local and I will spread my opinion about what happened, rather than having the old me who was the reason for a few of your new cars to be sold, your not to smart to loose me in your work force, and recommendations I am responsible for several of your new car sales including a new Dodge you made a lot on way more than taking care of me would cost you, I will be the result of no more future sales from my friends or family and no more customer recommendations resulting a loss by far more than what I'd cost you, not to bright at all promise you... I will spread my opinion like the locus and it's going to result a huge loss for how I was treated and lied to now I have a recording of my last phone call from a manager lol it's epic big mistake ppl

Original review posted by user Jul 19, 2019
(Update) I have recorded call of manager addressing situation total BS, sent to the front service desk should here how they spoke when I called back for them to address situation, after so called (owner) Google review, I'll play you the recording lol. scam artists worked there there 6 years to get ripped off by my own employer, sold me a truck with a cracked block when I noticed coolant leaking they said oh our mechanics went threw it it's just the freez plugs total lie, freez plugs were fine I should of looked closer was the head and the block, I'd of never bought that truck if he didn't lie to me and say there mechanics went threw it. There own dam employee, when I went back an told the manager he said you bought it as is seriously?!! They have the nurve to call me back a year later and try to sell me another car .. no I'll work for someone else and buy my cars somewhere else thank you very much. Want to get ripped go to Dave Smith's they will take care of ya. Ive herd many other story's as well trust me. To think I use to have pride and trust in this company. Remember I spent 7 years of my life working for this company I helped build your shop, I use to check in your delivered cars, I detailed your cars, I sprayed bedliners in thousands of your cars and this is the thanks I get can't imagine what you do to ppl flying in and driving home who don't work for ya. Got stuck paying 5000 for a truck with a blown motor because I was lied to. I've never had a problem like that in my life not even from random ppl off the street but a multi million dollar company can't take care of the Lil guy busting there *** for ya. Y'all have 200000 dollar cars collecting dust in your garages million dollar homes and ya have to rip off the Lil guy thanks Dave Smith's your the best.....
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ID
#1593706 Review #1593706 is a subjective opinion of poster.
Location
Kellogg, Idaho
Service
Dave Smith Motors Sales Manager
Cons
  • Managers ignore calls and emails
  • Bait and switch
Reason of review
Damaged or defective
Loss
$8000
Preferred solution
pay for & replace block with a mechanic of my choice who has the name of James Weaver a previous employee .. install it and I take down my review, and consider recommending or buying again until then my review stays, only bad bad review is all it takes

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