Most helpful review

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Verified Reviewer
New Reviewer

Cant get answers

JD Deno is the most incompetent salesman I have ever worked with, and I have bought over a dozen new truck in my life. ZERO customer service. They won't give me any updates or answers on my truck which was ordered 6 moths ago, when I was told it would take 6-8 weeks. It is supposedly sitting in a lot in Michigan for over 4 months waiting on a chip. GMC.com is just as useless as the dealer and wont even give me the name of their CES. This will be the one and only vehicle I will buy from Dave Smith ever. JD Deno has ensured that.

User's recommendation: Find a dealer who knows Customer Service.

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ID
#3232321 Review #3232321 is a subjective opinion of poster.
Cons
  • Bad choice of people to represent their company
  • Lack of follow through
  • Managers ignore calls and emails
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

VERY DISAPPOINTED

I purchased a 2014 Jeep Wrangler Sport from Dave Smith Motors on September 3, 2021. I have purchased vehicles from them before and have never had any issues or complaints, and that's why I choose to purchase from them again. Only 2 months and 14 days after purchasing, I went in to have the oil changed as it was due from when Dave Smith Motors last had it done. I was told the oil change could not be performed since the oil filter housing is cracked. Which means when Dave Smith Motors had this vehicle they either ignored this issue while they performed their very detailed inspection or when they had the oil changed by one of their technicians, that technician torqued the housing filter too hard and it cracked the seal itself and did not report it to his/her supervisor. I called Dave Smith Motors and talked to their management and all he could say was" That is why we push the extended warranty is for such cases as this". So you can get more money out of me by extorting your customers by causing damage to a vehicle than selling it...that is not right. I am very disappointed and ashamed in Dave Smith Motors for at least offering to helping with a partial cost of this $860.00 repair that they caused or knew about

User's recommendation: ALWAYS MAKE SURE YOU GET THE VEHICLE INSPECTED BY A MECHANIC OF YOUR CHOICE BEFORE BUYING.

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ID
#3081232 Review #3081232 is a subjective opinion of poster.
Location
Ritzville, Washington
Pros
  • Good selection of cars
Cons
  • How they offered no help in resolving the mechanical issue
Loss
$860
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Company not very organized or honest?

Customer service second to everyone is a good analogy. I contacted them about a 2021 or 2022 chevy spark. they say they can pre order. Then they never call about pre order. But i do get too many salespeople to mention trying to sell me used sparks at very high prices....
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ID
#3025932 Review #3025932 is a subjective opinion of poster.
Location
Arlee, Montana
Preferred solution
none

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Verified Reviewer
New Reviewer

Unable to contact Jessica wall in customer service to cancel extended warranty.

Called three times and e-mailed with no reply. Tried to use the chat service to contact Jessica Wall. No response. I did get two call backs from salesmen trying to sell new cars. Typical push to buy and forgotten after you buy from Dave Smith

User's recommendation: Never.

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ID
#2522165 Review #2522165 is a subjective opinion of poster.
Location
Vancouver, Washington
Preferred solution
Would like a response from Jessica Wall to cancel my extended warranty

Customer service

I have been waiting 3 weeks to hear from at least 5 messages from 3 sales reps. Apparently their phones only work one way. I will never again purchase from their dealership.

User's recommendation: don't waste your time.

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ID
#2386997 Review #2386997 is a subjective opinion of poster.
Location
Bellingham, Washington

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Verified Reviewer
New Reviewer

Warn people about the dealership

I found a truck I wanted online. Called to buy and I couldn't believe how hard it was to get all the info and the total cost. took almost 30 days to complete the deal. Since out of state I had it shipped. When It got here the hard cover for the bed was placed inside...
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ID
#2057620 Review #2057620 is a subjective opinion of poster.
Cons
  • Lack of follow up
  • Poor customer service
Loss
$774
Preferred solution
get me the bed cover that was promised.
New Reviewer

HORRIBLE service

Dave Smith Motors - HORRIBLE service
bought a 91K Ram Limited 3500 - pathetic service - zero communication - truck was delivered dirty and with 1/4 tank of gas - RUN from this dealership

User's recommendation: RUN away.

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ID
#2024577 Review #2024577 is a subjective opinion of poster.
Service
Dave Smith Motors Customer Care
Pros
  • Good selection of cars
Cons
  • Lack of follow through
  • Lack of communication
  • Horrible customer service
Loss
$75

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Verified Reviewer
New Reviewer

Knowingly sold me a truck with blown head gasket

I found a 1 ton Ram dually 4 x 4 at Dave Smith motors in Kellogg Idaho. I spent two weeks making arrangements to drive or fly from the Olympic Peninsula to look at and or buy this truck. I ended up renting a car and driving over because of the virus. I was invested enough that I bought a gooseneck trailer, Making it possible to use the 1 ton Dually to also bring back a half ton ram truck. I arrived to find the subject truck with airbag lights engine lights oil leaks antifreeze leaks etc. I should’ve left. I had already purchased a gooseneck trailer and had it delivered there and it was going to create a lot of problems if I did not find a way to negotiate a warranty to protect me in the event of a major problem. I pointed out the problems with the truck and it was sent to the service center. Meanwhile I spent all day waiting around for this list of issues to be corrected. The service center did a pressure test, or so they said, and claimed that there was no anti-freeze leak but they changed a thermostat. I said I would take the truck as long as pre-existing conditions were taken care of if there was a problem. I went to the financing department and was then told that I could not buy a warranty because the truck had been deleted . I didn’t even know what deleted meant and I had not been told about this before I left to make a 490 mile drive. The Management? discounted the truck a couple thousand dollars because I was not able to buy a warranty. I was still led to believe that pre-existing conditions would be taken care of. That only makes sense. I headed back west and the truck started leaking immediately out of the head gasket at the front of the engine. I made it within 10 miles Of home before the leak became so bad I had to get friends to help get the 2 trucks and trailer home. The whole time I was headed west with problems I was texting with the dealership and they kept telling me that if I got stuck to call them they would handle it, that they had my back, not to worry, and a whole long list of other assurances that I’d be taking care of. The truck was taken to the local ram dealership where it was confirmed that the head gasket was blown and would need to be replaced plus have the head shaved. Dave Smith motors refused to take care of the airbag sensor that they had already agreed to fix, They refused to take care of the oil leak, and more than anything and worst of all they refuse to step up to the plate as promised and pay for the head gasket to be replaced. So I now have a $20,000 loan to pay on and a dead truck in the yard needing $2500 worth of repair and all of a sudden Dave Smith motors is nowhere to be found won’t return my calls. I am a disabled veteran living on a stupidly small fixed income and cannot afford to fix this lemon. Dave Smith Motors is doing me dirty. They assuerd me that pre-existing conditions could be fixed at my local dealer. Now they say if I don’t have it in writing I am out of luck. One word: CHEESEBALL. Ok, maybe that’s 2 words... I will update this review should DSM decide to do the right thing as promised.

User's recommendation: Don’t!!!!

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ID
#1852114 Review #1852114 is a subjective opinion of poster.
Service
Dave Smith Motors Sales Manager
Pros
  • Price
Cons
  • Being lied too
  • Misrepresentation
Loss
$2700
Preferred solution
Deliver product or service ordered

No che co around

What a fiasco I would not recommend buying a truck from Dave Smith drove 7 hours deal already made get up there salesperson States be about half an hour paperwork wrong 6 hours later finally signing paperwork not treated well a state customer service is their number one well it's not everybody around us were skinning free hats free coffee mugs free floor mat everything we weren't offered 1 thing I would not recommend buying from them
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ID
#1809088 Review #1809088 is a subjective opinion of poster.
Location
Idaho Falls, Idaho
New Reviewer

Shifty salesmen

I traded in my 2007 Ram for a 2018 Ram. The salesmans name was Pete. At first he seemed ok, then I caught him in a couple of lies. And then the next time we talked, he tried to give me $2000 dollars less than the first offer On my trade in, (stating he lost my paper work, when I called him on it, he all the sudden found it.) then I ordered leather on the seats, and the whole team screwed all that up. The highs and lows they put me through made me cancel my order and ask for my down payment back, and to stop everything. Then after several phone calls, starting with the manager, then the guy in charge of upholstering the seats, and back to the salesman Pete, they made several promises, ( LATER TO BE BROKEN.)I agreed to go ahead and go through with the deal. This was the second vehicle I bought from them, it was by far the worst vehicle buying experience of my life. Im writing this to warn new buyers. Because if these are the type of people Dave Smith Motors wishes to employ, buyer beware.
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ID
#1744793 Review #1744793 is a subjective opinion of poster.
Location
Kellogg, Idaho
Service
Dave Smith Motors Sales Representative
Cons
  • Bad choice of people to represent their company
Reason of review
Poor customer service

Be very careful buying used cars here they will just clear the codes and send you on your way

my son was looking for a new used car went to Dave Smith auto met a salesman named Mike found one they liked called me said check engine light was on I told him not to buy it MIke said he would fix it said he ran the code and it was just the air flow censor. so they decided to go ahead and get the car after being there for quite sometime my son and his wife and their brand new baby were all pretty tired by then. THEN Mike tells them he "accidently" cleared the code but it was alright because if anything went wrong they could bring it back and they would fix it, so they signed the papers yes there was a verbal agreement, but these kids live 6 1/2 hours away and are trying to move to phoenix Arizona with is another 13HRS away well the check engine light came back on and it's going to be over $1,000 to fix they refuse to let anyone else fix because they supposedly are the only ones smart enough to do this refuse to let another dealership do the work. I tried to talk to them after getting the run around on their phone system and being transferred , and calling different numbers finally talked to mike who seems like a typical used car salesman said he would have a manager call me still haven't heard from anyone. oh and be careful when they tell you that you should finance through them we wanted to just pay cash for the car and have my son make the payments to us mike tried to pressure them not to do that. the real reason why is because they get a commission on that also
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2 comments
#1834920

oh and be careful when they tell you that you should finance through them we wanted to just pay cash for the car and have my son make the payments to us mike tried to pressure them not to do that. the real reason why is because they get a commission on that also

#1834921
@Wyatt Gew

I do not even know how I ended up here, but I believed this post used to be good. I don't understand who you're but definitely you are going to a famous blogger ...

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ID
#1723881 Review #1723881 is a subjective opinion of poster.

Run they LIe and pull some Big scams period.

Do not trust what they say trust me! I totally caught them in several lies today and when I questioned them about the lies they got super mad when confronted about it. Do not trust what they say its gonna be a lie I bet.
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1 comment
#1825718

Went through the same thing

ID
#1721489 Review #1721489 is a subjective opinion of poster.
Location
Thompson Falls, Montana
Service
Dave Smith Motors Sales Representative

LIED ABOUT PAYOFF AND TRIED TO COLLECT AFTER.

The attorney general is already on the case. We traded in our jeep, and gave an accurate payoff. They wanted more money after the deal was done, After they had broken other promises. they don't give their real names. Human garbage.
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ID
#1683805 Review #1683805 is a subjective opinion of poster.
Location
Kellogg, Idaho
Pros
  • Lots of selection
Cons
  • Bait and switch
Reason of review
Not as described/ advertised
Loss
$1100
Preferred solution
Price reduction
New Reviewer

Bought a GMC Seirra Denail from Brent Smith...

...and have had a two month nightmare. Finally took delivery from Alaska Marine Highway this morning paying $800 more than quoted by Brent Smith for shipping. The GMC floor mats I paid extra for are also missing. They are not in the truck. Tom P. from Finance is yet to provide me with any paperwork. I have no paperwork and no floor mats. That's just for starters of the two month nightmare. At this point I would simply like my floor mats and paperwork. Dan Larson 3252 Tongass Blvd Juneau, AK 99801 402-540-****
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ID
#1667998 Review #1667998 is a subjective opinion of poster.
Location
Anchorage, Alaska
Reason of review
Problem with delivery
Loss
$1500
Preferred solution
Deliver product or service ordered
New Reviewer

This could possibly be the last time we buy from Dave Smith

Bought a 2019 Jeep around June 30 2019, had a problem on the way home (check engine) turned around went back. Spent the night they paid for hotel and dinner. Finally after robbing the part off another Jeep, I finally made it home. Mind you I’ve bought around six Rams and jeeps from them. Never had and problems before, Drove for two days went to Hawaii for a week, got home drove for 4 days flew to Georgia for sons basic training Graduation. Got home drive for two days an the instrument cluster in dash went out. Part was back ordered until 9/4. Needless to say it still sitting in the shop waiting for the part. We are going on 7 weeks it’s been there. I’ve called Dave Smith several times I’ve called Chrysler several times nobody seems to think this is a problem. No call backs no emails just a lot of hurry up and waiting but keep making those payments and insurance payments. I didn’t want to put this out there but I’m at my wits end here and not sure what to do. Chrysler has made a claim but hasn’t called or notified me of anything. Helpless in Oregon
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ID
#1667209 Review #1667209 is a subjective opinion of poster.
Service
Dave Smith Motors Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund

Very disappointed

I checked into a vehicle for sale at the lot. Swany returned my email to tell me the vehicle was sold and the new owner was going to come pick it up the next day. Several days later I found the same vehicle for sale on the site so I connected with "emily" the online correspondent. "Emily" responded with several statements that appeared to push me into giving up my name, location and contact email. I only gave my email address and left it at that. The next day I received a series of emails asking whether I'd had a proper response to my inquiry... Since they failed to respond to my specific question as to the availability of this particular vehicle I didn't respond. A week later I found the exact vehicle on the Dave Smith website. I again connected with "Emily" and asked if the vehicle was still available. "Emily" responded with the exact verbiage as experienced before. I challenged this response to which I was assured she was a real person and her name was Emily. As I continued I found the exact response as before with a request for my contact information.... seriously... This is what's called a bait and switch... advertise a vehicle for sale just to find it's sold, but... No thanks...
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ID
#1652462 Review #1652462 is a subjective opinion of poster.
Location
Vancouver, Washington
Service
Dave Smith Motors Sales Representative

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